Contact

Support on WhatsApp and by email at support@esimworld.us. A real person from the team replies.

Write to us

Tell us what happened and, if it’s about an order, send the email you used to buy. If your phone shows an error, a screenshot saves several messages.

Message us on WhatsApp

WhatsApp Support chat › support@esimworld.us Support email ›

The answer may already be here

The QR code didn’t arrive Find your order with the email you used to buy. › I installed the eSIM and have no internet Step by step: installing and activating the eSIM. › Is my phone unlocked? A travel eSIM needs a phone that isn’t locked to your US carrier. › I want a refund Full refund while the eSIM hasn’t connected to a network. › I want to cancel an order Send the cancellation form: we confirm it by email. › A question about my personal data Write to support@esimworld.us or on WhatsApp, starting with “Privacy request”. › Other questions Short answers about buying, paying, installing and traveling. ›

You’re helped by the seller’s team, JET SHARING MOBILITY INC., a Delaware corporation (Delaware Division of Corporations file no. 3699579), 11562 West Ride Drive, Jacksonville, FL 32223, United States. Email: support@esimworld.us. We don’t have a phone line: write to us and a person replies. We sell prepaid travel eSIMs; we are not a mobile carrier. A cancellation, a refund request, a complaint or a privacy request counts as made when it reaches us on WhatsApp, at support@esimworld.us or through the cancellation form on this site. For a complaint or a privacy request, put “Complaint” or “Privacy request” in the email subject or at the start of your WhatsApp message. We don’t publish a support response time until we have the data to stand behind it.