Cancel an order

You can cancel an eSIM order and get a full refund within 30 days of purchase, as long as the eSIM hasn’t connected to any network. The money goes back to the same card within 14 days of receiving your request.

Cancellation form

The order number is in the subject line of the email with your eSIM.

We use these details only to handle your cancellation, find the order and send you a confirmation. They are handled by the seller, JET SHARING MOBILITY INC., support@esimworld.us. More in the privacy policy.

Other ways to cancel

Any clear statement that you want to cancel is enough. A cancellation, a refund request, a complaint or a privacy request counts as made when it reaches us on WhatsApp, at support@esimworld.us or through the cancellation form on this site. For a complaint or a privacy request, put “Complaint” or “Privacy request” in the email subject or at the start of your WhatsApp message.

Time limits

  • Our rule: full refund within 30 days of purchase, as long as the eSIM hasn’t connected to a network.
  • The money goes back to the same card, in US dollars, within 14 days of receiving your request. We don’t charge a cancellation fee.

Full details are in the refunds and cancellation policy.